Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic DevOps Engineer to join our growing Foundation Cloud team in Madison!
As part of the Cloud team at Zendesk you’ll solve problems involving core products and services that Zendesk’s infrastructure is built upon. Our mission is to productize the base platform services that all Zendesk engineering teams need to be successful in the cloud.

What you get to do every day:

  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Analyze performance, usage patterns and capacity constraints and tune our underlying systems
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Design our configuration management tooling and infrastructure
  • Collaborate with your Foundation teammates around the globe (in Copenhagen, Dublin, Melbourne, and San Francisco)
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • About you:

  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • In-depth knowledge of at least one configuration management tool
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with Hashicorp Consul and Hashicorp Vault
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  • We hire people from both systems and software engineering backgrounds.  Strong candidates will have experience in both.
    The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
    Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
    Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion (https://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
    By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.