About Netskope
 
We’re changing the way enterprises think about Security. Our goal is to be the leading cloud security and analytics platform globally. It’s time for smart cloud/web security, we innovate the way security is done, i.e. that we provide a cloud-based service as opposed to traditional on-prem solutions. Our patented Cloud XD technology eliminates blind spots by going deeper than any other security provider to quickly target and control activities across thousands of cloud services and millions of websites. With full control from our cloud, our customers benefit from 360-degree data protection that guards data everywhere and advanced threat protection that stops elusive attacks. At Netskope, we call this smart cloud security.
 
Netskope is the leader in cloud security. We believe that people and companies should be able to collaborate without limits, working safely across the cloud, web, devices, and locations. Our corporate leadership is clear, open, and honest, leaders share what’s happening in the company, and all employees make a big impact. Recognized as a leader in Gartner’s Magic Quadrant, on Glassdoor and Fortune Magazine as one of the top 100 cloud companies in the world, and as one of the three fastest-growing cybersecurity companies, Netskope is a fast-moving company built to be the strategic enterprise security partner for a long time to come. Netskope is headquartered in Los Altos, California. Visit us at www.netskope.com and follow us on Twitter@Netskope andFacebook.

Job Duties

Netskope’s customers include some of the largest Global 2000 Companies that demand best in class customer support. You will be a primary point of contact dealing with top class IT administrators. Working in a fast-paced startup environment in our newly formed St. Louis, MO Support Organization. 

In this job you will:

  • Be a primary point of contact for all support issues
  • Work with customers, Sales Engineers to report issues to Engineering
  • Regularly communicate status update to Customers
  • Report security advisories to Customers
  • Receive functional, performance and security issues from customers and promptly follow-up with engineering and DevOPS
  • Follow published SLA for turning requests around in a timely manner
  • Work with Engineering and Product Management on building processes and tools to meet with various compliance criteria such as GDPR

 Qualifications/Requirements

  • 5+ years of experience in supporting large enterprise customers
  • Excellent knowledge and prior experience supporting network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways.
  • Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)
  • Knowledge of technologies like SSL, HTTP
  • Heavy knowledge of and experience with Layers 4-7
  • Familiarity with cloud apps and services
  • Excellent verbal and written communication skills
  • Prior experience working with Zendesk or other support portal tools
  • RELOCATION TO ST. LOUIS

Education:

  • Bachelor’s Degree required

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