Moogsoft is the creator of Moogsoft AIOps - a next generation approach to IT Operations and Analytics driven by real-time machine learning. Moogsoft AIOps helps Enterprises & Service Providers deliver consistently excellent customer experiences, regardless of the underlying complexity or dynamic nature of the supporting infrastructure. Companies like Yahoo! and GoDaddy are leveraging Moogsoft today to reduce operational noise and correlate events across all their applications, network, infrastructure, and social media to gain actionable service insights and detect and resolve incidents faster than ever before.
We are looking for an experienced Support Engineer to handle Level 2 and 3 support issues across our platform and to liaise with our client base who sit across Finance, Automotive, Ecommerce, Insurance and Technology. Collaborating closely with our development and wider engineering team you'll join a company revolutionising operations technology.
The role:Manage status meetings with customers to review all their open or escalated issues.Analyze complex customer issues and provide guidance and step-by-step documentation on resolving them or escalating them if needed.Implement projects supporting engineering activitiesWork with our Technical Services team to ensure speedy resolution of client issues. Develop and hone your skills with a collaborative and dynamic team.
What we're looking for:5+ years experience in a customer supporting role.Strong Linux / Unix knowledge. Basic System Admin experience.Able to write SQL and understand relational databases (specifically MySQL)You enjoy being in a fast paced environment. Ability to operate autonomously and willing to take the initiative.Passion for what you do.Appetite for learning.
Advantageous Skills: Java Nginx, Apache Tomcat, ElasticSearch, RabbitMQ, REST, JSON, TCP/IP Networking, JavaJVM, and OpenSSH.Exposure to Cloud technologies (AWS / Azure / GCP).Prior experience of working on a fault / event management product.
Moogsoft Perks and Benefits:25 days holidayPrivate Medical InsurancePensionChildcare VouchersGenerous annual training budgetMassages every other weekFree lunch every second MondayRegular social activities including funded meals and days outKitchen stocked with fruit, snacks and hot/cold drinksTable footballTable tennis