Solution Architect (Italy)
Location: Italy
With Gigya’s technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications.   
Gigya’s platform was designed from the ground up for social identities, mobile devices, consumer privacy and modern marketing. Gigya provides developers with the APIs they need to easily build and maintain secure and scalable registration, authentication, profile management, data analytics and third-party integrations.   
More than 700 of the world’s leading businesses such as Fox, Forbes, and Verizon rely on Gigya to build identity-driven relationships and to provide scalable, secure Customer Identity Management.
Pre-Sales Engineer – Complex Enterprise SaaS applications
Gigya is growing quickly, and we are expanding our Pre-Sales Engineer team. This team works closely with innovative companies interested in leveraging Gigya’s Customer Identity Management Suite. You will use your knowledge to influence customer decisions, provide insightful solutions, and drive successful implementations. Be ready to hit the ground running with your potent technical capabilities, critical and creative thinking, and passion for fast-paced problem solving

Key Responsibilities:

  • Assist the Sales team as the technical subject matter expert for Gigya’s Customer Identity Management Suite during customer calls and presentations
  • Use market and technical knowledge to consult on best practices and offer constructive direction for implementation
  • Drive customer success with your knowledge and recommendations
  • Ensure the smooth transition of customers to the post-sales team
  • Work with Product Management to convey customer and prospect feedback
  • Requirements:

  • Minimum 5 year’s experience in pre-sales/consultancy role
  • Excellent customer-facing skills
  • Ability to communicate technical ideas to sales teams, business stakeholders and technical audience
  • Passion for performing presentations and offering technical input to the sales process
  • Broad understanding of enterprise web technologies and architectures
  • Good working knowledge of JavaScript and REST architecture
  • Extensive web application development experience (5+ years)
  • Excellent communications and problem-solving skills
  • Experience with SaaS
  • Server-side development is a plus
  • Knowledge and experience in Marketing Application stack is a plus
  • Prior Identity and Access Management experience is a plus
  • Languages: English and Italian
  • BS/MS in computer science or mathematics
  • Customer Identity Market Trends, Challenges and Solutions
    Digital transformation. Is it just a buzzword? Today’s business leaders don’t seem to think so. Innovative executives are increasingly tapping into powerful and intelligent cloud-based technologies to drive personalized, cross-channel experiences and engage customers across more dynamic and fluid buyer journeys. And, it’s easy to see why: the effectiveness of big data-driven marketing, sales, services and product development is undeniable.
    At the same time, however, strict new laws and regulations intended to protect consumers’ personal data and privacy are coming into effect around the globe, including the EU General Data Protection Regulation (GDPR), which is specifically at odds with digital strategies that depend on anonymous customer interactions.
    These factors and more are driving the rapid growth of customer identity and access management (CIAM) as a category. For example, in recent research reports, three leading technology analyst firms defined the trends and challenges driving the increased adoption of CIAM, established criteria for evaluating vendors, and evaluated top providers. To help businesses establish a best-practice approach to choosing a CIAM solution, we’re offering all three of these reports as complimentary downloadable resources.
    We believe that these reports from Gartner, Forrester and KuppingerCole provide insight as to who offers the best customer identity solutions and show how these providers can help today’s enterprise:
    Securely identify and engage customers at scale across devices and channels, with flexible registration, authentication and engagement features
    Manage millions of customer identities in a single, dynamic schema database built to handle all types of structured and unstructured data, while giving customers full control over their profiles and preferences
    Drive innovation and revenue with customer identity by making data available in real time to every application or service in the technology stack