If you’ve taken a day off of work to wait for the cable company to show up- or not show up, then you get it. We need something better, something more modern, something to make the service experience smoother. Dispatch is that answer. We’re solving the communication gap between enterprise brands, 3rd-party contractors, and the homeowner.
Dispatch has built a network of over 50,000 contractors who are completing more than 40,000 jobs per day on the platform. We’re on the hunt for a talented Senior Principal Engineer to help us build an even stronger, more robust product. This role will own the delivery of product commitments an will always look to improve productivity.

You Will:

  • Be a senior technology leader in our organization, spearheading complex product and engineering initiatives.
  • Act as player-coach who mentors their colleagues through code reviews, and ensures that we are building efficient, reusable abstractions.
  • Play a key role in major technical decisions for the Dispatch platform, build vs buy or internal architecture choices
  • Author project execution for epics.
  • Run and enforce agile project management processes.
  • Make technical contributions to product architecture as well as getting involved in solving bugs and delivering small features.
  • Actively seek and hire geographically-distributed talent (Boston, Chicago, Nearshore).
  • Conduct managerial interviews for candidates, and train the team to screen potential hires.
  • Regularly achieve consensus amongst product, sales and professional services teams.
  • Generate and implement process improvements.
  • Hold regular one on ones with all members your team.
  • Foster technical decision making on the team, but make final decisions when necessary.
  • Draft quarterly OKRs.
  • Improve product quality, security, and performance.
  • Thrive in a fast-paced, high pressure, start-up culture that expects great things every day.
  • You Are:

  • A software architect with at least seven plus years experience building enterprise-level integrations (REST API, file syncing, etc.), and five years or more experience in a leadership role with cutting edge technical experience.
  • Proactive about solving problems and already thinking 100 steps ahead to make our product better.
  • A self-starter who is clever, tireless and dedicated.
  • Extensively experienced with Ruby on Rails, Go, AWS and Python.
  • An excellent communicator, both verbally and in writing. 
  • A team player who values the same things we do: accountability, transparency, quality and sustainability.
  • Able to architect on the fly and quickly build fast, reliable, and scalable products.
  • Are local and able to work in our Boston, MA (North End) office daily.
  • Still with us? 
    We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere.
    Dispatch is an equal opportunity employer and values diversity at on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.