"Customer Success and Agent Empowerment through Great Software"
The Customer Support Technology organisation is a passionate team of engineers working diligently to unleash the potential of other Atlassian's. We work closely with Atlassian's customer care teams to tackle a variety of customer-centric problems and challenges. As a team, we build intelligent self-service support systems, analytics, and smart tools which help Atlassian effectively engage with customers.
As a developer, you will work with our multi-functional team across our entire technology stack including relational/NoSQL databases, services, user interfaces, and related build systems.
More about you
·       On your first day, we'll expect you to have:
·       Strong programming fundamentals
·       Ability to rapidly self-train on new technologies
·       Knowledge of web-based applications and architecture
·       Experience performing platform integrations using existing REST APIs
·       Real passion for solving complex problems
·       A love for working collaboratively on a team with dynamic strengths spread across different time zones
·       You have a solid working experience in Java
·       React / Redux proficiency
·       You have at least 5 years of work experience in developing and designing software
It's great, but not required, if you know:
·       NodeJS
·       Spring Boot
·       MuleSoft
·       AWS Ecosystem
·       operations and incident management - you know how to handle daily software ops work and you are not afraid of handling incidents from time to time
More about your role
You will be part of the internal IT team, working directly with the business partners on designing and implementing microservices that drive customer success and satisfaction. You will be there from the early requirements discussions until the deployment and maintenance of the code you and the team wrote. We all own the source code and responsibility to improve it.
More about our team
We are a growing team of developers, product managers, and designers of all levels of experience. We are, above all else, driven innovators. As standard for Atlassian, we offer 20% innovation time to tackle problems that matter the most to you. We count the reigning ping-pong champion among our numbers.
Customer Support Technology is directly involved in multiple initiatives to change the way Atlassian does business. We have the great opportunity to be part of transforming the company and invite you to join us on our journey.
More about our benefits
Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year to support your favourite cause, plenty of food and beverages, ergonomic workstations, unique ShipIt days, a company paid trip after five years and more.
More about Atlassian
Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.